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Maintenance Connection Everywhere (MCe) · EAM/CMMS manuals
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Release Notes, MCe
Release Notes, Desktop App for MC
Manuals Overview
Front Material
Title page
Intro
Overview, what MCe is, who should use it
Reasons Technicians Love MCe, How to send product suggestions
What is Accruent MC, What is MCe Admin1
Getting Started (Users)
1st things for users
Getting started with MCe, Logging in etc..,
Getting started with MCe, Housekeeping
2nd Things - Users
Do not clear browser cache
Is the Manual Offline mode absolute - no
Menu Modifications
Saving Power
Talk To Text
Troubleshooting
Error: Unable to connect to the server. Failed to fetch
Slow performance
Advanced UI - Running like an Application, Try this!
Getting started with MCe, Doing your first work
A couple 'do not's'
MCe Quick start
FAQ
Off-lining Data (Offline means - on your local device)
Offline capabilities
Multiple users, one device
Help/About
Good Passwords, part 1
Good Passwords, part 2
Getting Started with MCe, Not English, Change language
MCe User 1st time connection
Getting Started (Installers and Administrators)
On Prem customers only
Overview
SSL, Certificates
Setup for Easy upgrades
V10 Install/Upgrade Guide
HTTPS
Summary of all the HTTPS documents
HTTPS and MCe, overview
My Server isn't on the internet - how do I install HTTPS?
I want my system HTTP
Managing Transition from HTTP to HTTPS
Whitepaper 2016 HTTPS recommendation
Whitepaper - WPAD-HTTPs-SecurityBreach
Whitepaper - Server Setup tricks
Whitepaper - Running in Virtualized environments
MCe, DataHub, LoginHub 10 System install, upgrade and configuration
On Prem SQL Server Shrink Database
Troubleshooting
IIS no default SSL warning
Troubleshooting Cannot resolve the collation conflict
Compatibility Chart SQL, OS, MCe
General Configuration
Licensing
Error-License Validation Result
Installing Licenses
Licensing, Setting up, 1st steps
Licensing FAQs and Tricks
Licenses - Doing IT work, not consuming a license
Licensing - Giving access to the Access manager, and restricting
Named or Concurrent - number 1 reason, maybe 2
LoginHub
LoginHub 10 Upgrade process
Configuration
MC Login Hub Installation Upgrade Guide (v10)
Enterprise Providers
Generic SAML 2.0 Setup
AD Setup
Azure AD Setup
Azure AD with SCIM setup
Okta Setup
Whitepapers
Discussion of a small intranet setup
LoginHub Standard flow
What if my SSO provider goes bankrupt
Why SSI and SSO are safe
Thoughts on TLS including TLS 1.2
Troubleshooting
UsedDiskSpace
How to Hide MC account button
LoginHub Unexpected Error
Where are the log files for LoginHub
LoginHub Broker Service, Sorry, there was an error
404 trying to get into MC Express
LoginHub Manual Activation and if needed Manual intervention
Why Crytic messages when logging in fails?
Where are the log files?
Invalid user - works with my IP but not direct login
10,000k view, how do we handle 2FA MFA
Collapse multiple copies of the same user into one
New User, Identity Provider/SSO
Setting up for success, Preferences and UI Config
A useful example using Condition rating changes fail and complete
Making sure Picklist data is offline
Our powerful formatting syntax
Preference Override Level
tasks intro
My changes aren't working!
UIConfig: Script to hide a field on the Asset screen
UIConfig: Scripts to style the Priority field on the Work Order list
Devices and Browsers
Which Devices should I buy?
Browsers
Which devices are compatible?
Ruggedized devices a unique perspective
Browsers
iOS/Safari, the reality
IE - why we don't support it.
How to fix it when you block access to the camera
Whitepaper - Browsers state of the art
Cell phone Memory size recommendations
Direct entry from GIS, QR etc..
Creating and testing Direct Entry URLs
Issues when using Direct Entry URLs
2nd Things - Admin
AI What about employees using it for personal purposes
Menu Modifications
Some worthwhile templates for IDs
Setting up the Lookup tables
Connecting Lookup tables to UDFs
MCe upgrades
Steps for MCe upgrade
Triggering MCe database Upgrade remotely
SaaS network diagram
Troubleshooting
Remote Management Key dialog
Setting up a MCe only (no MRO) user
Off-lining Data (Offline means - on your local device)
Backups; High Level
Query Editor
Our translations spreadsheet.
Recovering unsync'd changes lost by incorrect upgrade process from 8.0 or older to 8.1 or higher
Translations - how we do it
How to change email address and administrator on choose database screen
Bag of Tricks - Things to do
Better in the App, What does that mean
Server version is falling behind
Setup-MCe new system, Chicken and Egg - need first user
Getting to the system IT level "advanced tools"
Characters in MC Collation - you should stick to these
MCe User Setup
Login and Logout
Login
Logout
System Wide
Common UI
Connection Icons
Other Common UI Elements
Common Features
HTML WYSIWYG editor
Document Uploader
Getting colors correct
Performance
General Performance of MCe
Expected results-Slow and Flakey Internet
Why is MCe so fast compared to other Internet solutions
Troubleshooting
Things on my screen are too small or too large
Clearing Browser Cache
Enable Browser JavaScript
Sync Messages
Time Is Wrong
Viewing and Changing data using the Database Viewer
Why Is My Feature Greyed Out
Troubleshooting Weird Bugs
Access to Camera denyed by OS
Troubleshooting
Barcode
Adding items using barcodes
Barcode Printing, with example report
Whitepaper: Barcode Printing, Long lasting
Whitepaper: For users, successful reading
Whitepaper: Barcodes, the non-software details
Whitepaper: Software/Native comparison
1 barcode 4 purposes how it is done
Do I ever have to manually sync?
MCe Screen size and Accessibility optimizations
When is data updated
Which fields are required
MCe Design choices and explanations
Deleting things, off by default for your safety
Accounts Into
Assets
Root Asset
Root asset, Does it have to be a location type
Root Asset, Does it have to be named Company Organization
Root Asset, Does it have to be Top, Root [AS]classification
Why does root asset show
Assets Overview
Location vs Non-Location assets
Asset Tree child limits
Support
LostAssetRecovery
Report and PM on warrantee expires
what is an asset
Location or Asset type - which should I pick
WO (Work Orders)
Home Page Calendar View
List
Edit Page
Edit Page, General
Summary Tab
Status Change
Follow-up work orders
WO Relationship between assignments and labor costs
Attachments Tab
Attachments Tab, Documents Sub-Tab
Attachments Tab, Images Sub-Tab
Attachments Tab, Signature Sub-Tab
Copying costs from 2 or more procedures
Copying estimates to actuals, part exists in multiple bins error
Part Actual not found in the specified stockroom
Admin
WO Approvals
Why is there an Admin and Technician module/mode/view
How To
Assigning Work orders
WO Technician Assign to others
WO Self Assign
WO Reissue
Remove set all tasks complete checkbox from the status close
MCe timesheet
Timesheet entry setup
Timesheet entry admin setup
Timesheet entry general use
Technician wants to sort or filter WOs based on private priority
Change a large number of work orders, Close, Finalize for example
Work Flow
0100 Overview of the flow
Support
I completed my WO but it isn't completed
Sync Messages
Where are my WO's?
Timers
Multiple Users Same WO
Creating WO offline from Procedures
Parts/Inventory
Inventory Count Lite Intro
Inventory Overview
Inventory Terminology
Blind counts, why or why not
Inventory count Rapid Entry
Inventory Count Lite Initial Setup
MC Average Cost
Procedures
Procedures Overview
Reports
Defining Reports
Ai to write API scripts
Useful SQL for EAM CMMS reports
Useful SQL for EAM CMMS Finding Duplicates
Why the Font is a string field instead of a picker
Assigning Reports
Add A Report to the Edit Page
What are the different measurements for px, em, cm, in, pt, pc, %
How To
Copy 'Failed task photos' to follow-up WO
How to export a MCe report definition
Read preferences in script
Using AI to access data from an API
Useful User Values
Static vs Dynamic Parameters
Using Report Request Values Inside the Report Module
KPIs
How to Install & Display a KPI Report
People and Places (GIS)
GIS
General Discussion
GIS and Mapping, our history 1984 forward
GIS, Mapping, Latitude Longitude resolution and my phone
Mapping and GIS we support both, but what are they
Mapping vs GIS another perspective
Should CMMS data be stored in the GIS database
Using GIS in EAM and CMMS
Layer Configuration
Layer Configuration, External Layer Selection
Repair Centers, Purpose
Shops, Purpose
Stockrooms, Creating new
API
Intro to MCe API
MCe API GraphQL vs REST vs alternatives
GraphQL-GettingStarted
RestQL (REST) MCe API Security FIRST
RestQL (REST) MCe API Documentation and Easy Access
RestQL (REST) MCe API Sending and receiving dates
RestQL (REST) MCe API Examples of Use
A comparative Analysis of REST and GraphQL for MCe API access
a quick comparative Analyis of REST and GraphQL
Exploring the concept of Graphs in GraphQL
Graph Theory, an easy introduction
Creating your first API key, and why YOU have to do it
MCe API - read this first
Automations including PM, PdM
Troubleshooting
Why aren't my PMs running, Start Here
Why aren't my PMs running, MCe
Why aren't my PMs running, MCe, all PMs, extremely rare SQL run case
Include-Characters in the 1252 code page
Intro to Automations cf Events and Actions
PM TBM UBM PdM CBM CBrM RM RTF RCM RBM
Basic PM Meter reading based
Basic PM Schedule based
Basic PM Spec value based
Do nothing - why does this action exist?
Create Work Order
Run Event
DataHub
Initial
Deprecated (old) DataHub Sett up
Do I have any Licenses installed
Deprecated (old)-UI Configuration Help
Building your First DataHub connector
Manipulators
Overview
Converter (Pass 1)
Mutator (Pass 2)
Validator (Pass 3)
Adding a Required Column in DataHub
Transforming Values (ID Formatting Example)
Updating Parent for Existing Assets
Using One Field to Set Another (Active → Parent)
Sample input files and DataHub connectors
DataHub Sample - Asset Import
Troubleshooting
Problems and NOT problems in data file for importing
Why is my data corrupted into dates
DataHub Design Goals
Which file import format should you pick .XLS? .XLSX? .CSV? .JSON?
How to import a DH connector
How to Import DataHub files, csv xlsx etc.., manually
How to import DH .csv .xlsx etc.., automatically
Data Transfer Information
PKey, ID, Name of/for child
How to Activate a DataHub Connector
Events and Actions
Troubleshooting
Fixing File System Permissions For Events and Actions
Events and Actions Intro, E&A vs...
Creating E&A from a KDL file you have or have been given
Create a basic Event and Action
What does a Delete trigger get triggered on
Creating E&A, copies Asset's Zone to WO
Do Nothing - why does this Action exist?
General Other
Our Products
MCe Module and Product Comparisons
How to send link to MCe documentation
AI, Why "GERALD™"
Why we sign our code with an expensive certificate
Web and Computer
Split browser view
Windows I can't reach my window-wring screen
Useful Links
Scripting
Formatting Numbers
Intro to scripting
Overview
Liquid
Scripting Liquid, formatting IDs and Names
SQL
Perusing Audit tables
Accessing audit trail history
Date Format Strings
Suprising Data Locations and values
Other Software tips
Using Teams, our quick tips
alpha, beta, gamma, delta testing
Common Networking Abbreviations
What's a .KDL file (Cuddle/K-D-L)
Always Show Images in MCC Newsletters
How to edit a .kdl
Support
AppleSpecific
Apple Safari, How to restort
Known Bug in Safari - Database Lost
InvalidStateError Failed to execute 'transaction' on
iOS app Error Connection to Device Device is Ready
MCe Apple App Store app, where to get it.
Getting to specific areas
Getting to the Main Menu
Getting to Access Manager
Getting to setting up API keys
Getting to setting up DataHub Connector Keys
Getting to setting up DataHub Connectors
Getting to setting up DataHub Schedules
Getting to the developer console
Getting to setting up who can access which Licenses
Getting to Preferences
Getting to our SQL tool, the SQL Administrator
Getting to UI Config
MCe Log files
Non-CMMS
Windows
Problems updating from .NET 4.7 to 4.8
Other CMMSs
Accruent MC
Desktop App for MC aka DAfMC
Desktop App for MC - so much better than in a browser
Desktop App for MC, installing
Desktop App for MC Smart App Control blocked
Desktop App for MC setting up configurations
Desktop app for MC, upgrading
MC 2026
MC 2026 status and notes
MC 2025
Upgrade Prep Step 1: Requirements for MC 2025
Upgrade prep Step 2: MC 2025 getting ready
Accruent MC bug image exists; Fixed for our customers.
Accruent Bug or near bug Cookie question repeats in Help
MC Upgrade (On-Prem Server)
MC Upgrade - Part 1 Prerequisites (On-Prem Server)
MC Upgrade - Part 2 Execute Upgrade (On-Prem Server)
MC Upgrade - Part 3 Post-Upgrade Validation and Troubleshooting (On-Prem Server)
MC Upgrade Collation error
Accruent MC UI bugs
Accuent MC Bug, Not all View buttons work
PM Collation error, a temporary work-a-round
PM Collation - you 'need' a different collation
Accruent MC Enter a valid date in format mm/dd/yyyy
MC 2025, 2023, 2022 and 2021
Anti-Virus causing significantly slower performance
MC 2025 and earlier
Accruent MC deprecated ClassificationAncestor
Accruent MC Diagnostic page
Accruent MC, Duplicate assets - aren't - don't delete
Accruent MC Error Message, 503 error
Accruent MC, Random UI failures, Data Corruption
Accruent MC, Sample mc.ini file
Accruent MC, Understanding Repair Centers
Changing contact info on select company login
MCe-Accruent MC, Work Order Rapid Entry
Accruent MC Error Message, Maintenance Connection is not available
MC Accruent Emails from automated reports are duplicating
Accruent MC Error, Date Format
Accruent MC Error, Minimizing Time Zone issues
Accruent MC Error, not all report fields copy over
Accruent MC Popup - how to get out
Accruent MC pressing (a button) doesn't do anything
Accruent MC Takes forever to get rid of the grey screen - literally
Accruent Academy replaced with free access videos
Accruent MC, Error Message, 500 on Work Matrix
Accruent MC Error Message, 500 right after login
Accruent MC Error Message, Selected tab not configured properly
Accruent MC PM type 2
Accruent MC Password Issues
MC Service Requester Portal Location
Why does MC take so long to load (grey screen) sometimes
non-Accruent How To documentation
How to sign up
Accruent MCExpress and Kinetic, incorrect barcode read
Accruent Family Insecure URL disabled
Accruent Error WO Report Last PM
Editing a Custom report ASP page
Maintenance Connection Troubleshooting
ASP Page
Accruent MC Error Message, 500 Can't save image or files
Accruent MC, Cancel button disabled in New Rule
Power Tip - avoid running half changed rule
Accruent MC Bug, Gauge missing needle - needle is white
Accruent MC, Cannot view entire Library Document
Accruent MC, Error Message 500 - Internal server error immediately after logging in
Acruent MC, Error Message, Error! $Response not successful: Received status code 401
Accruent MC, Error Message 500 - Internal server error immediately after logging in
MC 2022 and earlier
Target date UI says Request date but it isn't
PMs don't run for all databases
MCe Automations vs MC PMs, Intro
MCe Automations vs MC PMs - Decision tree
Why aren't my PMs running, MC
MC Express Entra AD Identity Provider remembers user
How to Edit a Report Criteria in MC
User is set to MGR but all they have is Requester, R, access
MCImportTool V2500
On Prem issues
eMails not going out
Upgrade-Side by Side or 'in place'
Why aren't my PMs running, MC: on prem
Approvals needed none but I know someone signed up
MC2021.10+ Breaking change documents HTTPLibrary
IBM Maximo
Live Syncing flat asset list
MaintainX
MaintainX asset tree structure compatibility with MCe
MaintainX Why you want the better, ITIQPro MCe solution
SAP
SAP asset tree structure compatibility with MCe
Troubleshooting
Whitepaper Clearing App Cache and Database Files
Troubleshooting-LaborID Different from Username?
Troubleshooting-Why do I have a bunch of white space on either side
Troubleshooting-Why do I not have the panel resize buttons
Troubleshooting-My List Of Users Different From Yours
Troublshooting-I don't see more than one panel
Developer's Tools, Errors, How to find and report
Debugging Android using Chrome devtools with a Windows or Apple computer
Sync errors, Generic errors
PMs not running - index
Select a Certificate: server set up wrong
HTML Error or Status codes
apsAuditLog indexes for efficient searching
MCe Product Codes Product Names
Browsers - Telling them apart
Support-Config Settings
Asset Parentage Tree
UI Config exporting
SQL Admin tool
Intro to SQL Admin tool
How to see raw date with milliseconds
How to see GUID/UUID formated with dashes
Whitepapers
Stories and Other
True_Stories-Napa-Audto-Parts-2022
Dealing with big numbers
Thermal Cameras
Thermal Cameras - Why should I care?
Thermal Cameras - Which should I use?
Thermal Cameras - How to use
UI Design
Radio buttons Checkboxes Dropdowns
Accessibility, languages, physical disabilities, and preferences
UI design in MCe
Accuracy vs Precision
Backdoors, Easter eggs, errors, licensing
Customer Sponsored Features aka Accelerated Base Development CSF, ABD
Designing an app for appstore correctly
EAM vs CMMS
How do we store data, GIS first view
Internet and cell phone connectivity
Multi-Language design
Random doesn't appear randonm
Reference Data Rates
SaaS vs On Prem
Why doesn't MCe go 'full screen'?
Why is my iOS device so slow
shops purpose
SaaS network
Network Diagram