Most of our customers choose SaaS for overall price saving. In general, when you count the hardware cost, support costs and IT personnel cost, running on prem costs 6 to 8 times, typically, the cost of being on SaaS. The larger you are, the closer SaaS to on-prem costs become so costs move closer to on-prem, but the timeliness of solutions for problems usually moves heavily in favor of SaaS. In the end - we support both SaaS and On-Prem, we'll try to give good advice for your situation, but we continue to support both. About 40% of our customers are 'on-prem' for one reason or another, so neither SaaS nor On-Prem is a 'niche' for us.

For all of these, talk to us, [email protected] and we can discuss what your needs are and try to come up with a cost effective plan that works for you.

Your own private SaaS servers

Our base configuration is 2 servers, one for SQL and one for IIS. Managing both SQL (that wants all the memory it can get) and IIS on one server only makes sense for very small on-prem installations where cost is the #1 factor. For our SaaSs, we always have a SQL+ server configuration.

We can provide a quote where you have your own servers that isolates you from other SaaS customers and makes absolutely sure that only your use affects your performance. It does mean that when you aren't using it to capacity, that isn't shared with others, so it is fully available to you and fully your cost. The cost of these varies greatly by the amount of hardware and the management overhead required to maintain the servers and plans chosen.

The options include: 1. Your own pair of servers (SQL and IIS)

2. More than two servers (load balanced)

3. Backup servers on the same environment

4. Backup servers on a different environment (still in the same country for data residency reasons.

You still get the benefits of us maintaining the server for you with our specific EAM/CMMS domain, versioning control.

There are also options for physical hardware or virtual hardware. Virtual hardware costs more for the hardware but lowers risk and increases flexibility. If a 'drive' or device (such as WiFi card) fails on a physical machine, and through the years we've had both these and others, it has to be replaced and you will be down while that is done. If a similar failure occurs on a virtual machine, the change is usually automatic and down time is lower. Virtual also allow for faster changes to have more hard drive space, memory, CPUs, indeed in some special cases you can change the configuration depending on the time of day or time of year.

SaaS Encryption at Rest in the SQL CMMS database

This one has a cost of 25% more to handle, so take your current SaaS fees (but not license/SMA fees) and multiply by 1.25 to get the new cost

- additional hardware (your performance)

- additional hardware (when one database is encrypted, some operations for other non-encrypted are affected, so you need to pay for the extra hardware for others)

- additional management overhead

Limited people having access

If you want to limit who can access your data, there are extra fees to handle the management overhead of this and the costs associated with not being able to use most conveniently available people for management and support requests. This also comes with a higher SMA.

Out of standard hours Support

This one is by quote only and is multiples higher in cost.